Our team offers decades of IT Support and Technical Experience. Our goals are simple, straight forward and honest. Our approach is designed to empower your team and outfit them with the tools they need to succeed. Ask us about:
Here at Jartechs, we take your business needs seriously and strive to make every interaction count. Your first impression of us usually comes with our highly targeted multi-point, deep dive business assessment. Our thorough assessment not only includes your tech needs, but also your concerns and objectives.
Jartech takes special care to ensure privacy is maintained and major concerns are addressed as quickly as possible. We also consider compatibility between Jartechs capabilities and the client. For this reason, our CEO, John Riddle, makes an effort to conduct each and every network assessment personally. John has built this enterprise with the philosophy of understanding the frustrations people have with ever-changing technology, and a key ingredient in our service is to help our clients grow with technology, rather than be frustrated by it.
What are we dealing with? What are the client’s business goals, and how do those goals intersect with technology? A normal assessment can take anywhere between 2 hours (for smaller offices) all the way up to 6 hours for medium businesses (50-100 endpoints) and even more for large businesses (100+ endpoints). The main objective is to come up with a preliminary set of recommendations on how to improve the IT environment and ensure it matches your overall business goals.
The data collected during the assessment will be processed and discussed by our higher management team . This will result in a proposal that normally includes two phases:
It is YOUR choice to decide when to apply any of the recommendations we propose.
A highly critical step in establishing the relationship between a new client and Jartechs is the onboarding process, or the process in which we take over IT responsibilities for a new client. During that time, we will transition the responsibilities from your current IT vendor/onsite IT team to the Jartechs crew. We have enough experience to handle this step in a sensitive fashion to ensure the other side is cooperative in the process. We also have experience handling situations where there is minimal-to-no cooperation whatsoever. Generally speaking, this process ends when the following items are complete:
This phase usually includes the steps recommended by Jartechs and approved by the client in order to improve the client’s computer network.
This is an internal process that includes the training of our team members so they can be ready to support your business.
We recommend quarterly meetings with you to keep you updated on what’s going on in your company from a technology perspective, and we make sure it is in line with your business requirements and goals.
Our service desk is managed with the ongoing goal to ensure our clients’ networks maintain high availability and all users tech experience is great. In order to accomplish that, we have established a set of procedures that will ensure no request will fall through the cracks. It is essential that every technical request or IT issue will be submitted to our team via our ticketing system. Our service coordinator’s responsibility is to match these tickets to the right tech to ensure that the critical problems get the attention they require. Our ticketing system can be viewed by our technicians and our clients, allowing both to easily examine the level of completion of each IT request.
We maintain a very detailed documentation of every client. We found that documentation and executing well thought-out procedures increases the efficiency of our operation thus increasing your level of satisfaction.
In addition, we require a certain level of knowledge and personal skills from our technicians. Our comprehensive hiring and training process was established to make sure that our technicians are not only able to handle IT requests, but that they are specifically trained and certified to handle IT requests on your site, before they are allowed to handle your endpoints.